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Support

Need help with Step1st?
We're here to help you get the most out of your daily step goals.

If you can't find the answer below, feel free to contact us.

Contact Support

If you have questions, feedback, or run into an issue while using Step1st, you can contact us directly.

Email: [email protected]

We usually respond within 24–48 hours.

When contacting support, it helps to include:

  • your device model
  • iOS version
  • a short description of the issue

Frequently Asked Questions

Step1st helps you reduce distractions by locking selected apps until you reach your daily step goal.

The process is simple:

  1. Choose which apps you want to limit.
  2. Set a daily step goal.
  3. Walk until you reach your goal.
  4. Once the goal is reached, your locked apps unlock for the rest of the day.

Step1st uses Apple's Screen Time API to temporarily pause the apps you selected.

This allows the app to automatically:

  • lock selected apps before your step goal is reached
  • unlock them once your daily milestone is completed

Step1st does not collect or transmit your Screen Time activity data.

Step1st needs Motion & Fitness access to count your steps and track your daily progress.

This allows the app to determine when your step goal has been reached.

For everyday app locking, step counting runs on your device and is not sent to our servers.

If you optionally join the seasonal Friends Ghost Hunt feature, the App syncs limited party data to our servers using a pseudonymous device ID—including today's total step count, your daily step goal, and other fields listed in our Privacy Policy (such as your display handle, avatar, leaderboard-related totals, unlock status labels, and system-generated party events). We do not upload restricted app names, Screen Time usage data, or HealthKit history.

Connecting the Apple Health app allows Step1st to show:

  • your step history
  • walking trends
  • longer-term statistics

Step1st only reads step count data and never modifies your Health data.

HealthKit data is used for walking history and trends on your device and is never uploaded to our servers. Friends Ghost Hunt leaderboards use live Motion & Fitness step counts for today, not your HealthKit history.

Friends Ghost Hunt is an optional, limited-time seasonal feature in Step1st. You can create or join a private party of up to 8 friends to compare daily step progress and use in-app Treat or Trick mechanics.

Participation is not required for Step1st's core walk-to-unlock features.

If you join a party, limited pseudonymous metrics are synced to our servers as described in our Privacy Policy. Restricted app names, HealthKit history, and Screen Time usage data are not uploaded.

For full rules and mechanics, open the App → Ghost Hunt tab → ? (Help).

Make sure that:

  • Screen Time access has been granted
  • the apps are selected in your locked apps list
  • your daily step goal has not already been reached

If the issue continues, try restarting the app.

Subscriptions are managed through your Apple ID.

You can manage or cancel your subscription in:

Settings → Apple ID → Subscriptions

Deleting the app does not automatically cancel an active subscription.

Yes.

Step1st can still track steps using Motion & Fitness permission.

However, connecting the Health app enables additional statistics and longer step history.

Feedback

We're always looking to improve Step1st.

If you have suggestions for new features or improvements, we'd love to hear from you.

Send feedback to: [email protected]

Privacy & Terms

You can read more about how Step1st handles data:

Privacy Policy

Terms of Service

Home Privacy Terms

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A product by Louis · louisbuilds.me